![]() ![]() Install S1 controllers and factory reset all Sonos products, and while recreating the new system, each product would say it is incompatible with the controller. So I also attempted to remove all Sonos S2 controllers from phones and PCs. Errors were my folder (which is on a PC directly plugged into my router) would drop offline, lose connection, and sometimes could not buffer properly-this would happen even on small mp3 files while playing on a Sonos Connect that was hardwired via ethernet to the same router as the PC with the files! However, after upgrading to S2, I could not view most of my library after indexing, and the files I could play cut out after 10 seconds, would skip to the next song, and do it again and again. Admittedly, some of the FLAC file bitrate sampling is larger than what Sonos requirements allow. My music library is huge and has taken years to accumulate. I’ve attempted multiple times, but I have been unsuccessful, due to 1) products (Play:1 and Connect) will say they are incompatible with S1 after factory reset, and 2) existing S1 controller forces you to upgrade. Anyways all dandy now and devices all back on to S1 and working fine. Must have been a stale session or the router remembered the mac addresses of the devices before and was trying to connect with them in some way the Play:1 didn’t like or something. Support guy explained the connecting stage is when it’s trying to communicate with router and internet. Anyways rebooted router (and rebooted my phone while I was at it), factory reset both play:1 devices so they were flashing green again and this time it went through fine. ![]() Tried the same for other Play:1 and it did the same.Called support and they asked me to reboot router even though other devices were connecting to the wifi fine. Selected to setup first and pressed the play and vol+ buttons, heard chime, let go, app detected this and went to connecting screen and sat there and timed out and errored. After a while they both disappeared from my android S1 app so then went to add through app again and both were detected as new devices. So went to downgrade through app which didn’t work so factory reset both my Play:1 devices. Accidentally upgraded to S2 and it killed my ZP80 and 100. Unless I am missing something obvious, this is a total mess, I know I’m behind the initial wave, but the tsunami will come when those users who, like me, forgot about the tech because Sonos was so good, begin to ‘upgrade’. I’m now down a speaker.how do I get the old Play:1 back to to S1 OS - I’ve tried the factory reset (holding down of play/pause and + as you plug in) and it seems to remain on the S2 OS and is now incompatible. I removed the S2 App and installed the S1 App - Play:5 works and my other Play:1 bluenote works no problem - but the original that got upgraded by the S2 App is now not compatible and installing the S1 and S2 Apps on Phones and PCs (really!) just ends up in some catch-22 of complaints about incompatibility however I try it. Then I connected my old Play:5 and that’s when I realised my mistake.! At this point, you can add or re-add the device to your household, or safely give it away.Installed Sonos on new Windows 10 PC and selected the Sonos S2 App on PC (without thinking and without any warning as to consequences - after all Sonos always just worked and I forgot all about the tech behind it - that was one of the biggest selling points) - I then connected my first Play:1 bluenote - and I did the usual system update. Next, press and hold the Play/Pause button while plugging the device back in and continue to hold that button until the light on the top of the device flashes amber and white.įinally release the Play/Pause button and the light should glow green meaning that the device has been successfully reset. You don't need to disconnect it from the actual device unless it's easier that way. If you have a PLAY:1, PLAY:3, PLAY:5 (gen1), CONNECT, CONNECT:AMP or PLAYBAR, you will want to perform the following procedure.įirst unplug the power cord from the outlet. There are several flavors of Sonos devices, but only two ways of factory resetting. Factory resetting your Sonos player returns it to fresh-out-of-the-box condition so if you don't need to do this, you're better off not. Resetting your device is not intended to act as a troubleshooting technique, because it will erase everything on it including shares, playlists, music sources, and more. ![]()
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